Last Updated: December 14, 2025

1. Introduction

Safe Havens Live-In ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at safehavenslivein.com (the "Website") or use our home care services (the "Services").

By accessing or using our Website or Services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website or Services.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website, email, or phone
• Request information about our services
• Book or register for our services
• Subscribe to our newsletter or marketing communications
• Complete forms or surveys on our website

This information may include:

• Name, email address, phone number, and mailing address
• Date of birth and emergency contact information
• Payment information (credit card details, billing address)
• Insurance information and government identification numbers when required
• Any other information you choose to provide

2.2 Health and Medical Information

As a healthcare service provider, we may collect sensitive health and medical information necessary to provide appropriate care. This may include:

• Medical history and current health conditions
• Medications and allergies
• Care preferences and requirements
• Healthcare provider information
• Care plan details and service notes

2.3 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and click patterns
• Referring website addresses
• Device identifiers and mobile network information

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your preferences and browsing activities. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our home care services, including scheduling, care coordination, and service customization
• Communication: To respond to your inquiries, send service updates, provide customer support, and communicate about your care
• Payment Processing: To process payments, manage billing, and handle financial transactions
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including healthcare reporting requirements
• Safety and Security: To protect the safety and security of our clients, caregivers, and services
• Business Operations: To analyze usage patterns, improve our website, conduct research, and develop new services
• Marketing: To send promotional materials, newsletters, and other marketing communications (with your consent, where required)
• Emergency Situations: To contact emergency contacts or healthcare providers in case of medical emergencies

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors and financial institutions
• IT service providers and cloud hosting services
• Healthcare providers and medical professionals
• Background check and verification services
• Marketing and analytics providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders, subpoenas, or legal processes
• Government agency requests
• Compliance with healthcare regulations and reporting requirements
• Protection of rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on data protection and privacy
• Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Healthcare records are typically retained for a minimum of 7 years as required by provincial regulations. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal and contractual obligations
• Objection: You can object to certain uses of your information, such as marketing communications
• Withdrawal of Consent: You can withdraw your consent at any time, where processing is based on consent
• Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided in Section 11.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

9. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Website or Services after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Safe Havens Live-In

Email: info@safehavenslivein.com

Phone: 1-800-SAFE-HAVEN

Address: Greater Toronto Area, Ontario, Canada

If you are not satisfied with our response to your privacy concern, you may contact the Privacy Commissioner of Canada or your provincial privacy commissioner.