Accessibility Statement

Last Updated: December 14, 2025

1. Our Commitment to Accessibility

Safe Havens Live-In is committed to ensuring digital accessibility for people with disabilities. We strive to make our website accessible to all users, regardless of their abilities or the technologies they use to access the internet.

We are dedicated to providing an inclusive online experience that conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, as well as the Accessibility for Ontarians with Disabilities Act (AODA) and other applicable accessibility legislation in Canada.

2. Accessibility Standards

We are working to ensure our website meets or exceeds the following standards:

WCAG 2.1 Level AA: The Web Content Accessibility Guidelines provide a framework for making web content more accessible to people with disabilities
AODA Compliance: Compliance with the Accessibility for Ontarians with Disabilities Act requirements
Section 508: Compliance with U.S. Section 508 standards where applicable

3. Accessibility Features

Our website includes the following accessibility features:

3.1 Keyboard Navigation

All interactive elements can be accessed using keyboard navigation. Users can navigate through the site using the Tab key, Enter key to activate links and buttons, and Escape key to close menus and modals.

3.2 Screen Reader Compatibility

Our website is designed to be compatible with screen readers and other assistive technologies. We use semantic HTML, proper heading structures, and ARIA labels where appropriate to ensure content is properly announced.

3.3 Alternative Text

We provide alternative text descriptions for images and other non-text content to ensure that users with visual impairments can understand the content.

3.4 Color Contrast

We maintain sufficient color contrast ratios between text and background colors to ensure readability for users with visual impairments or color blindness.

3.5 Text Resizing

Users can resize text using their browser's zoom functionality without losing site functionality or readability.

3.6 Focus Indicators

Interactive elements have visible focus indicators to help users understand which element is currently selected when using keyboard navigation.

3.7 Form Labels

All form fields have associated labels and instructions to help users understand what information is required.

4. Ongoing Accessibility Efforts

We are committed to continually improving the accessibility of our website. Our ongoing efforts include:

Regular accessibility audits and testing
Training our team on accessibility best practices
Implementing accessibility improvements in website updates
Staying current with accessibility standards and guidelines
Testing with assistive technologies and users with disabilities
Reviewing and addressing accessibility feedback from users

5. Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. We are aware of the following areas that may need improvement:

Some third-party content or widgets may not be fully accessible
Older PDF documents may not be fully accessible (we are working to update or replace them)
Some video content may lack captions or transcripts (we are working to add them)
Some interactive elements may require additional refinement for optimal accessibility

We are actively working to address these limitations and improve accessibility across all areas of our website.

6. Third-Party Content

Our website may include third-party content or links to third-party websites. While we strive to ensure accessibility, we cannot guarantee the accessibility of third-party content or websites. We encourage third-party providers to maintain accessible content, and we will work with them to address accessibility concerns when possible.

7. Alternative Formats

If you require information from our website in an alternative format, please contact us, and we will work with you to provide the information in a format that meets your needs. Alternative formats may include:

Large print documents
Braille documents
Audio recordings
Plain language versions
Other formats as requested

8. Assistive Technologies

Our website is designed to work with common assistive technologies, including:

Screen readers (e.g., JAWS, NVDA, VoiceOver)
Screen magnification software
Voice recognition software
Alternative input devices (e.g., switches, head pointers)
Browser accessibility features and extensions

9. Feedback and Reporting Issues

We welcome your feedback on the accessibility of the Safe Havens Live-In website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Safe Havens Live-In

Email: info@safehavenslivein.com

Phone: 1-800-SAFE-HAVEN

Address: Greater Toronto Area, Ontario, Canada

When reporting accessibility issues, please include:

The page URL where you encountered the issue
A description of the accessibility barrier
The assistive technology you were using (if applicable)
Your contact information (so we can follow up if needed)

We will review and respond to all accessibility feedback within 5 business days and will work to address reported issues promptly.

10. Accessibility Compliance

We are committed to meeting our accessibility obligations under applicable laws, including:

The Accessibility for Ontarians with Disabilities Act (AODA)
The Canadian Human Rights Act
Provincial human rights legislation
The Web Content Accessibility Guidelines (WCAG) 2.1

11. Updates to This Statement

We may update this Accessibility Statement periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates when the statement was last revised.

12. Contact Information

For questions, concerns, or requests related to accessibility, please contact us: